Contact us image

Exchanges

Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at Gobi Heat we stand behind our products, in quality, functionality, and fit.

Warranty: Our products are all warrantied for a full year, please see the following link for defective/warranty information: https://gobiheat.ca/pages/warranty

Fit/color/style issue: If you would like to return/exchange a product due to fit, color, or style we’d be happy to assist you. We want to hear from our customers and we encourage you to call customer service at 801.228.1948 before returning a product so that we may provide you with the best service possible!

When returning/exchanging please keep the following in mind:
  • Items must be unused and unwashed, with tags on.
  • Items must be returned with their batteries and chargers included.
  • Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.
  • Items must be returned in the same condition you’d be happy receiving from us.
  • Returning items must be post marked and dropped off with the carrier within 30 Days of receiving your item
  • The Return Confirmation, or RMA, must be marked on the outside of the package or included in a note in the package. (To get your Return Confirmation number get started here
  • The buyer is responsible for the cost of return shipping and may ship the product back with the carrier of his/her choice (we do recommend keeping any tracking information of returning products for your records).
Any items returned that are not in salable condition will not be refunded and will be returned to the customer.

Please click the below link/button to start the return/exchange process and fill out the form for your Return Confirmation Number.

Send Returns to:

Gobi Heat
4726 Montrose Rd
Niagara Falls, Ont.
L2H 1K3
Canada



Begin a return/exchange