Orders are typically shipped within 1–2 business days. Once your order ships, you’ll receive an email with your tracking number. Be sure to check your junk folder as some automated messages may go there.

Once your order ships, you’ll receive an email with a tracking number. You can use that link to follow your shipment.

Yes, we ship internationally. Shipping rates and delivery times may vary depending on your location.

All international customs and duties charges for orders shipped outside of the U.S. are the responsibility of the customer. Charges resulting from refused shipments will be deducted from any eligible refund.

We recommend checking with neighbors or your local carrier first. If you still can’t locate your package, please contact us and we’ll do our best to help.

We accept returns and exchanges within 30 days of receiving your order. Items must be unused and in original condition.

View our full Returns Policy

You can start a return or exchange through our Returns Portal by following the step-by-step instructions.

Exchanges within the U.S. qualify for free return processing when eligible.

For non-defective returns, customers are responsible for return shipping unless they opted into our Free Returns & Exchanges add-on at checkout. Discounted return labels may also be available.

No. Final sale items are considered clearance items and are not eligible for return or exchange.

All Gobi Heat products are covered by a one-year warranty against defects in materials and workmanship. Rechargeable batteries are covered under a separate 90-day warranty.

• Products: 1 year
• Rechargeable batteries: 90 days

To submit a warranty claim, please follow the instructions on our Warranty Page and include your order details and a description of the issue.

Warranty claims are fulfilled through replacement and are not eligible for refunds.

Battery life depends on the product and heat setting:

• 3 Zone Jackets: up to 10 hours (low), 7 hours (med), 5 hours (high)
  
• 5 Zone Jackets: up to 9 hours (low), 6 hours (med), 4 hours (high)
  
• Gloves: up to 6 hours (low), 3 hours (med), 2 hours (high)
  
• Socks: up to 12 hours (low), 6 hours (med), 4 hours (high)
  
• Beanies: up to 7.5 hours (low), 5.5 hours (med), 3.5 hours (high)
  
• Base Layer Pants: up to 10 hours (low), 7 hours (med), 5 hours (high)
  
• Blankets: up to 6 hours (low), 4.5 hours (med), 3.5 hours (high)

Disconnect your battery from the cable, place the cable back into the battery pocket, then wash and dry on gentle cycles.

For full instructions, visit gobiheat.com/instructions

You can purchase additional batteries or chargers from our accessories collection.

Yes, replacement/additional batteries are available in our battery collection.

You can download a PDF of your product manual anytime at:

gobiheat.com/instructions

Only one discount code can be used per order and cannot be combined with most other promotions.

Discount codes may not apply to certain items, may be expired, or may not be combinable with other promotions.

If your order included a free gift, it must be returned in original condition. Otherwise, its value may be deducted from your refund.

Promotions must be applied at checkout and cannot be added after an order has been placed.